Very happy with the service as usual. Our first time using David but happy to report he is as pleasant and easy to deal with as Alistair.

David Raybould was an excellent solicitor, helping and continually throughout the process and constantly providing quick solutions to often difficult problems. Our sale and purchase ended up being a long and difficult process due in no part to HBW. David was a constant support line. Many thanks.

I found the service professional and courteous at all times. My questions were answered quick and efficiently thus instilling a level of confidence and trust. Mr Heseltine acts in the most professional manner and I will definitely use/promote his services again.

Gillian Turner was down to earth in her approach, has displayed empathy and understanding during which has been a difficult and emotional period of my life. Linda & Jorji have been helpful and polite whenever I have contacted them. Everyone I have had dealings with at HBW have gone out of their way to provide an excellent service. Thank you all.

Excellent service throughout. Sensitivity and understanding of the situation. Excellent knowledge of law and explained clearly and concisely. Nothing too much trouble.

My husband and I would highly recommend Robyn Cherry and Gillian Turner. We have had both these solicitors and they are both first class. The receptionists are also very professional. Excellent team. Thank you for your patience in what has been a long drawn out process, no matter how many phone calls I have made or e-mails sent I always received great service. Thank you Alistair.

Robyn is a credit to your team. Nothing was ever a problem and still kept professional after us calling non stop!  Thanks for everything, you made the hard part of moving the easiest.

Gill treat us with respect and was very patient with us. We found the staff very professional and helpful and to the point. Thank you for a very good service. It was a pleasure to do business with your company.

Excellent service provided by Gillian and her team. I have already recommended Gillian to my friend who will be calling on her services. 100% satisfaction. Thank you.

Robyn was fantastic throughout the purchase of my house. I would highly recommend her and your firm to family and friends.

Excellent and efficient service doing our will. Gill explained everything perfectly for us to understand easily. Would definitely recommend Gill to family and friends. I would like to thank Gill for sorting out our will.

I work Monday to Friday so Saturday appointments were very helpful. All staff helpful from reception, support staff and Mr Heseltine. Nothing negative to report.

were I appreciated that it is a small firm and that all the staff are not only pleasant to the clients, but also to each other. The whole atmosphere is very good.

I cannot thank Gillian Turner enough. Her caring professional attitude is highly commendable. I have recommended Gillian to so many people and will be using her services again shortly. Thank you very much.

We have moved house quite a lot. Mr Heseltine has been the best solicitor we have ever used. Why?

1. Always returned our phone calls

2. Never said to reception he was too busy, even though he was very busy he rang back same day.

3. Always answered his e-mails.

4. Offered excellent support through the worst 18 months ever.

5. Never presented us with any issues/problems.

6. Proactive in difficult circumstances

7. Annette was also prompt and efficient and always took our calls

We would definitely use/recomme3nd. Mr Heseltine has been great!!!!

Great service, very personable, will be using you again and will recommend you to others.

Robyn was really efficient, dealt with things quickly and always returned our calls within a reasonable time. Also met with us on a Saturday morning which was very helpful.

Excellent service from Robyn and receptionists. Will definitely recommend.

Just like to thank everyone who dealt with my parents and a massive thankyou to Gillian Turner, she was fantastic.

Alistair & Josie & team. Thank you for all your help and support with my recent house purchase. As a first time buyer I didn't have a clue what to do and you made the whole thing as easy as possible and were always available to answer my questions. Thanks you

Very satisfied with your service and would be back to you If I had need of a solicitor and would gladly recommend your services to friends.

We would like to thank Robyn for her work to purchase our new home and to sell our old home. We could call in at any time and Robyn would always find time to see us. I would like to thank Alistair also who took the same care and attention while Robyn was away and also the receptionist, every time I phoned they always got a message to either Robyn or Alistair if they could not answer it themselves.

Service has always been 1st class since being introduced to yourselves several years ago. We have used and recommended several people to you. Keep up the good work, you're all doing an excellent job.

Just to say how much Michael and I have appreciated your help and advice over the past few years. You and your team have helped us, especially me through a very difficult time. I am sure you will treat all of your clients in the same way but we have always felt aware of the personal touch in all our dealings with you and your staff, so reassuring when we felt out of  our depth. I an so glad you will continue to look after our business.

Robyn was amazing - super service and very fast. Our Vendors solicitor was no where near as prompt.

We were very happy with the proceedings. Gill Turner was efficient, professional and explained everything. We got on very well and if we need a solicitor in the future will automatically ask for her.

Very good overall, very informative and in a simple to the point way. Efficient service from Robyn Cherry who was praised by other people , auctioneers, estate agents.

 Lovely service, Gillian is a credit to the company, such a homely feel to the service provided, especially as it was such a difficult time four our family. Thank you to all.

I was very satisfied with the prompt service I received from Robyn, I felt valued. Couldn't have asked for better. Thank you.

I was very happy with the service received. Robyn acted on every question asked and I would have no hesitation recommending your company.

Could not have been better particularly in light of the several abortive starts.

I felt totally at ease each time I attended. Gillian was very kind and caring each time we met and I will always be grateful, many thanks.

Was happy with the service, especially being open on a Saturday. All staff were friendly and made you feel relaxed.

Outstanding service. I would definitely recommend.

I was delighted with the speed, quality and understanding demonstrated in this case.

I have used this firm for a number of years. Excellent is what I expect. Excellent is what I get!

The Saturday morning appointments were very welcome.

Everyone on reception very helpful & smiling. Alistair & Josie could have not been more helpful to ensure our house move completed. Brilliant service would recommend to anyone.

Understanding & friendly and no fancy words so was very pleased with everything we were told makes it much better put into layman's language.

We feel that your service is excellent and find it difficult to say how yo could improve.

We used Miss Gillian Turners services for several transactions and could not fault any part of her service. Her professional services were outstanding throughout. As well as Miss Turners exemplary services all the administration staff we dealt with either by phone or in the office were also very supportive, knowledgeable and friendly, cant fault anyone or anything you have been a fantastic team.

Very happy with service and standards of professionalism within your company. You also made me feel very comfortable throughout the whole process.

All staff very welcoming. Helpful and fully happy with the service.

Professional service, very efficient. Well done Mr Raybould your service was excellent. I would recommend your company.

We would highly recommend Gill Turner to our friends, family and acquaintances.

The service me and my family received was thorough, clear and friendly. The staff are very clear in their explanation and I would definitely recommend them.

Have used other companies in the past and they don't come close to the professionalism and helpfulness of the staff.

 Very friendly and down to earth explanations of the procedure. Gillian was very helpful and gave us very good advice.

Fast, efficient services with clarity on all aspects of the will changing process.

As I was unable to get to the office I appreciated Gilliam's two visits to my home. All was dealt with quickly and efficiently in a friendly and relaxed way.

I wouldn't hesitate to come to you for anything I may need in the future. many thanks for excellent service making a complicated process easy.

We have now used HBW Solicitors 5 times for conveyancing. On all occasions Mr Heseltine has provided exceptional service, demonstrating skill & knowledge that gave us 100% confidence that we are receiving the best care that the legal profession can provide. We have no hesitation in recommending Mr Heseltine.

David Raybould has been an amazing help in guiding through a difficult process remaining professional at all times whilst being friendly, thorough and very approachable. He is indeed an asset to your firm.

I have only used you to make my will. David Raybould was always very helpful and polite. I would recommend you to family and friends.

Gill explained our options very clearly and guided us through the complicated legal language in a most efficient and friendly way. Her willingness to come out to our house to accommodate Ann in her wheelchair is much appreciated.

Excellent service and very good at returning calls/e-mails. Would recommend Mr Raybould without hesitation.

To Alistair Josie and Team. Thank you very much for making my transition as smooth as possible with your hard work, efficiency and fabulous service.

After many years of both business and personal dealings with your company it is so reassuring to find the same friendly and prompt service

Was very pleased to do business with you and would use you again if need be

The service was 100%  It was a pleasure to meet and deal with Gillian she was so polite and friendly and put us at ease.

You cant improve - all I can say is spot on thank you

I would like to thank all the staff for a very professional way in which you handled the right to buy - we had no problems at all

Its been a mad year and I want to thank you Laura for everything you did for me to make sure we got the results we needed to allow me to give my boys the upbringing they deserve. I know you were just doing your job but your help has already had a massive effect on the boys, they are a lot more settled and are starting to thrive. I can never thank you enough.

I was always at ease and the lady who dealt with me was always very pleasant.

I fully recommend your partner Gillian Turner as she has been very helpful to me and I thank you for everything she has done for me.

In my experience the service was excellent and don't think any improvements are needed.

Gillian Turner dealt with us and cannot tell you how impressed with her and her excellent customer service. I would highly recommend your firm to a friend or family.

I was dealt with at all times in an efficient and friendly manner both by Miss Turner and all staff. Thank you all.

We were dealt with very efficiently and are very happy with the service we received.

Gillian Turner was very helpful and we felt totally at ease with her.

Excellent friendly and efficient - could not ask for anything better. 1st Class Service.

Me and my sister were really pleased with your service and help you gave us regarding Mum & Dad. Thanks for all your help. I will recommend your services.

Dealt with Gill personally at home visits. What a lovely approachable person. Dealt with my Mum & Dad with understanding and empathy - exceptional.

My husband and I could not have wished for better service.

The timescale of the purchase was very good. A lot quicker than we had expected and very hassle free.

Couldn't have wished for it to run any smoother. Thankyou.

Excellent service from all staff. Gillian was brilliant. Thanks from us all.

May I take this opportunity to thank Gill for her support, kindness and sensitivity when you came to see my mum. We have had a brilliant service from HBW from yourself and Alistair and not forgetting Josie. Thank you to you all.

We were very satisfied with the service - especially towards the point of exchange/completion which were particularly stressful. Thank you in particular to Josie & Alistair who made numerous phone calls to ensure the sale completed in our time frame. It was much appreciated.

A very warm friendly company, highly delighted. Would always use Heseltine Bray & Welsh Solicitors in the future. Many thanks for your professional advice and work you have done in the past.

We have found that Mr Raybould is professional/very calming in stressful situations as our sale and purchase was carried out in a very short period. He was concise and spoke in an understandable manner - cant thank him enough. We will be using your company to now do a will.

David Raybould was very professional, always on hand to answer questions and give advice. Great service and will definitely use you again.

Both solicitors we met explained clearly the process throughout. We never felt rushed during our face to face meetings.

Gillian Turner explained everything clearly, simply and efficiently and a pleasure to deal with.

Very pleased with the service I have received from Heseltine Bray & Welsh. I look forward to working with you again in the near future.

All aspects of our case were explained to us clearly and precisely in a friendly comfortable atmosphere extremely efficiently.  Our sincere thanks to all involved. We can highly recommend you.

A very effective and friendly service. Would recommend to anyone. Empathy compassion and understanding displayed throughout. Thank you.

Excellent service, friendly and polite staff. Kept it simple and easy to understand. I'm very pleased with the speed it was processed.

Excellent service, a pleasure to do business with Gillian even at a difficult time.

I would recommend your company as the service was very good and a very competitive price.

Really happy from start to finish. Gillian Turner really put me at ease and your fees are really good.

A very effective and friendly service, would recommend to anyone. Empathy, compassion and understanding displayed throughout. Thank you

 Dear Gillian,

A fantastic Monday morning to you.

I would just like to thank you for the fast and efficient way you handled my fathers deceased estate.  I have been so busy but each week meaning to send you this message.

To you and all your staff that worked for me in this matter I thank you all.

If there are any other matters I need attending to in the future I know I will definitely use you.

Thank You again. Very friendly and helpful staff. Felt to be made at ease.

David Raybould has acted exceptionally in dealing with our house purchase. We could not have asked for a better service and we will  be recommending HBW to all we know.

We were very impressed with our service at Heseltine Bray & Welsh by Gill Turner and all the staff there. An extremely pleasant, friendly relaxed atmosphere. We will highly recommend you to friends and family.

It is always a pleasure to speak with Gillian and colleagues. We have found the service is always friendly, efficient and very professional. I have recommended in the past and will in the future.

First class service all round and very pleasant staff.

Thank you to everyone concerned for a very efficient service.

Excellent service, completion achieved in less than the usual time frame, seamless and stress free.

I found Alistair to be extremely thorough and professional at all times. Supporting Alistair I dealt with both Robyn and Tracey who supported me thoroughly throughout the sale and purchase keeping me constantly updated. I will certainly use Heseltine Bray &Welsh in the future.

I thank David for helping us through what could have been a very stressful situation as first time buyers.

We were very happy with your service, information and support given by Gill and Linda and your reception staff were very welcoming.

Excellent service would make it difficult to make any suggestion for improvement.

Impressed that you were able to complete the sale at short notice

Overall very satisfied with the service we received As usual, speedy and efficient service in the purchase of my property. Thank you Heseltine Bray & Welsh for making the process uncomplicated.

We were recommended by Robert Clarke a solicitor with LA Steel's to make our wills. Gillian made us feel really at ease- thank yo for making this difficult topic so easy to deal with.

Thanks to Mr Heseltine for the efficient service you gave us in helping to buy the lease on our house. You came highly recommended and we would have no hesitation in passing your name on to others.

 Never use any other firm, great as always.

Very happy with the service you have provided. It was very efficient and all the staff were helpful and very friendly.

The entire transaction was dealt with very professionally and accurately. There was never any anxious moments or problems and I would definitely use the firm again and recommend others to use your firm.

We have been very satisfied with the service and would like to mention Gill Procter who did the leg work.

Hi Laura ,

Just to say thankyou for all your hard work, things are now sorting themselves out.  I wished I had got in touch with you at the beginning. your a credit to the firm. thanks a gain and take care. Regards R

Gillian Turner was excellent from the outset of first contact to final completion - a credit to your firm.

We were highly satisfied with the service as always, having used Mr Heseltine a number of times. Keep up the good work.

We were very impressed with the efficiency and friendliness of our meetings. The whole experience has been relaxed and easy to understand. We are pleased to have found you as our family solicitor.

"The Estate Agency staff and the Solicitor were helpful and friendly at all times. Excellent service."

"The service given has been very good and helpful during the purchases and very supportive to ourselves. Josie has been patient in keeping us informed and ensuring timescales maintained due to our personal circumstances."

"Maintained contact at all times."

"Good friendly service, keep it up."

"Everything was really good as on previous occasions."
"Very nice customer service from all in the team. Nice to be offered fresh coffee."

"The best thing apart from the efficiency was the friendliness of the staff."

"Keep up the good work, best of all very hospitable and warm service."

"We wish you and your team members a very sincere thank you from the bottom of our hearts. We have now settled in our new home and thanks to you and your team members support are enjoying our new home."

"I particularly appreciated the One Stop Shop approach. Also the friendly efficiency of all staff, took a lot of stress out of the selling process."

"I was recommended to Iain by a business friend and after many dealings with solicitors of varying calibre found the service to be very good."

"Excellent service. Always feel comfortable with Alistair Heseltine and his fantastic P.A. Josie. Reception staff are very friendly and efficient. Really impressed how I was always offered coffee. A very welcoming office on first approach."
"I have always used your services and they have always been very good."
"Iain and his secretaries were brilliant with me. Nothing but praise!"
"I have recommended you to several people already and would use you again in the future most definitely. It was dealt with as stress free as possible. Thank you."
"We have used Heseltine Bray & Welsh 3 times now for house purchasing and selling and thoroughly recommend Josie Darby to all our friends some of whom have already come your way."
"Thanks for all your help, you made the move much less stressful with your efficiency."
"We much appreciated all your assistance with the sale, very patient and accommodating and explained everything to us in a way we understood."
"Thank you for making the transaction run smoothly and quickly."
"I complement you on service and efficiency in all aspects of the transaction. Our instructions and wishes were observed and followed with great accuracy."

Legal Services Enquiry Form

If you would like to discuss your legal services requirements,
please simply complete the form below.